STORE POLICY

POLICY AND TERMS

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To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.

Shipping fees are non-refundable. If you refuse any shipments from TheRoyaltyHairLuxxe.net, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. We do ship to PO Boxes via USPS. Expedited shipping is not available to a PO Box.

If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service or UPS The Royalty Hair Luxe  does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.

Just a reminder that you will receive your order 2-3 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to 5 business to process your order. When your order has been shipped, you will receive am email with tracking information. 

We offer USPS Priority Mail and UPS to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout.

SHIPPING RATES

We offer 2-day shipping on all orders with a flat rate of $8.75. Majority of all orders arrive between 1-2 days, but in very rare instances, please allow up to 3 days.  

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**Shipping times does not include processing time**

FREE SHIPPING OVER $400

We offer FREE Priority Shipping on orders over $400 (after discount) to all 50 states and the District of Columbia